Privacy Policy

Welcome to Well-Verse Language Academy ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

By accessing our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

Personal Information: We may collect the following personal information:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth (for age verification)
• Government-issued ID proof (for enrollment verification)
• Payment information (processed securely via Razorpay)
• Parent/guardian information (for students under 18 years)

Course-Related Information:

• Course enrollment details
• Attendance records
• Assessment scores and progress
• Class recordings (45-minute sessions for enrolled students)

Technical Information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar technologies

We use the collected information for the following purposes:

• Service Delivery: To process enrollments, deliver courses, and provide learning materials
• Communication: To send course updates, schedules, and important announcements
• Payment Processing: To process course fees and issue receipts
• Improvement: To improve our courses, website, and overall service quality
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional offers and updates (with your consent)
• Class Recordings: To provide recorded sessions for revision purposes to enrolled students

We offer courses for children aged 10 years and above. For students under 18 years of age:

• Parental Consent: We require written consent from a parent or legal guardian before enrollment
• Limited Data Collection: We collect only essential information needed for course delivery
• Parental Access: Parents/guardians can review, modify, or request deletion of their child's information
• Safe Environment: We maintain a safe learning environment and do not share children's information with third parties for marketing purposes

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Secure Storage: Your data is stored on secure cloud servers (Supabase) with encryption
• Limited Access: Only the proprietor and authorized staff have access to student data
• Payment Security: All payment transactions are processed through Razorpay's secure payment gateway
• Regular Updates: We regularly update our security measures to protect against threats

Data Retention:

• Active student data is retained throughout the course duration
• Course completion records are maintained for certificate verification
• Class recordings are available for 20 days after course completion
• You may request data deletion at any time by contacting us

With your consent, we may contact you for promotional purposes through:

• Email: Course updates, new offerings, and special promotions
• SMS: Class reminders and important announcements
• WhatsApp: Quick updates and course-related communication

Opt-Out: You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us directly at wellverseindia@gmail.com

Student Testimonials & Photos:

We may use student testimonials and photos on our website and social media with explicit consent. You may withdraw this consent at any time.

We do not sell, trade, or transfer your personal information to third parties. We may share limited information with:

• Payment Processors: Razorpay for secure payment processing
• Cloud Services: For secure data storage and website hosting
• Legal Authorities: When required by law or to protect our rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a readable format
• Withdrawal: Withdraw consent for marketing communications
• Complaint: Lodge a complaint with relevant authorities

To exercise any of these rights, please contact our Data Protection Officer at wellverseindia@gmail.com. We will respond to your request within 7 working days.

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings

For any privacy-related queries or concerns, please contact:

We will acknowledge your request within 24 hours and provide a resolution within 7 working days.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.